Trainline Reviews
Trainline has an overall rating of 4.2 based on 63 reviews. Customer feedback on Trainline is mixed: Trainline reviewers highlight positive aspects like user-friendly interface, wide range of train options, competitive pricing, and excellent customer service, which strongly appeal to travelers seeking convenient train booking solutions. However, Trainline is often criticized for its occasional technical issues, limited international coverage, higher fees for some bookings, and lack of real-time updates.
63 reviews
5 Stars
12
4 Stars
3
3 Stars
6
2 Stars
1
1 Star
0
How would you rate Trainline?
All Trainline Reviews (63)
MichaelLarsen
May 24, 2026
"Refund issue got sorted out"
I did have a bit of a refund problem at first, which was kind of frustrating, but support did get back to me and, you know, they ended up fixing it. It took a little while, so it wasn’t super instant or anything, but yeah, fair enough in the end
0
Reply
rita.Telles
May 15, 2026
"Quick Payment, No Hassle"
They paid quickly this time... no issues at all. Everything went through smoothly, so I’m happy with the experience...
0
Reply
SethDavis
May 08, 2026
"I had to change my ticket, and…"
I had to change my ticket, and it was hassle-free. I was expecting it to maybe be a bit more complicated, but everything went smoothly enough
0
Reply
Dominique-kartchner
April 28, 2026
"Good for normal trips, but a bit hopeless when things go wrong"
I use Trainline often and, to be fair, it usually does the job. Tickets show up quickly and I’ve never had any drama getting through the barriers. But the second a train gets cancelled or changed, that’s where it all gets a bit messy, and Trainline doesn’t make it easy. Refund info can be unclear and support can take ages, which is not ideal when you’re already dealing with travel chaos. I’ll still use it for straightforward trips, but I don’t fully trust it when things start going wrong.
0
Reply
teresaoconnell7472
April 25, 2026
"Smooth international booking"
I booked international tickets and everything went smoothly. No strange issues came up, and the whole process worked as expected. Nothing over-the-top, but definitely a solid experience...
0
Reply
Jean_dowlin71
April 05, 2026
"Frustrating Login Experience"
I tried logging into my Trainline account and it kept telling me something was wrong, even after I reset my password. I did manage to get in eventually, but it was really frustrating and felt way slower than it should have been. Once I was finally inside, booking was fine, but the whole account login situation seriously needs sorting out
0
Reply
gabriel2005
March 31, 2026
"Worked fine, just wish train travel was less of a hassle"
Used the app for my train today and the mobile ticket popped up straight away, which was a relief because I really can’t be bothered with printing stuff anymore. printing tickets is such a pain, and messing around at the station is even worse. The scanner worked fine too, no drama there. Still, train travel always feels like there’s some little hassle waiting to happen, but this part was actually handy tbh.
0
Reply
Evelyn-rupp
March 27, 2026
"Easy and Stress-Free"
Booking was super easy. No hassle at all. Everything was simple and quick.
0
Reply
davidwhite1850
March 14, 2026
"Quick Refund"
I got my refund faster than I thought. It was a nice surprise. Really easy experience
0
Reply
Charles-dunn
March 12, 2026
"Ticket came through, just a bit slow"
Booked my train ticket and got it in the end. But the email took a while. Longer than I expected. I was a bit worried at first, honestly. Once it arrived, everything worked fine. Just not the smoothest. But it did the job
0
Reply
jonathan.Hoium
March 08, 2026
"timetables are mostly right"
i use Trainline often, and the train times are usually accurate. i did have one platform change show up a little late, but overall it’s been reliable enough when i’m planning trips
0
Reply
hello_dana615
March 07, 2026
"Pretty stress-free trip"
Booked my train ticket and the email came through pretty much right away. The app notifications were actually handy too, letting me know the platform and any changes so I wasn’t just standing around wondering what was going on. Everything was clear enough and popped up when I needed it. Made the whole trip a lot less stressful, honestly.
0
Reply
RobertColon
February 20, 2026
"Super easy fix 😊"
Support helped sort out my booking issue really quickly. It was simple, stress-free, and such a relief 😌
0
Reply
suzanne-Hilderbrandt
February 09, 2026
"Booking tickets on the site actually works…"
Booking tickets on the site actually works fine overall, but it can be a bit slow and confusing when you’re trying to change times or look for cheaper ticket options. It gets the job done, but the process could definitely be smoother
0
Reply
hello_stephanie455
January 31, 2026
"Super easy to book"
I booked my trip in literally a few seconds, it was so easy. Didnt have to overthink anything or click around forever, which I really appreciated.
0
Reply
EDGINGTON
January 28, 2026
"Support helped, but it was a bit slow"
I had a problem with changing a ticket so I reached out to support. They did get back to me and were polite, but it took longer than I was hoping and I had to follow up once to keep things moving. The issue was sorted in the end, so I wouldn’t say it was a bad experience, but when you need help quickly, it just felt...
0
Reply
gene_Baker78
January 23, 2026
"Easy to Use, But I Keep an Eye on Prices"
Finding tickets was straightforward, which I really appreciated. That said, the prices can feel a little high at times, so I usually double-check before buying to make sure I’m not overpaying or rushing into it.
0
Reply
john-Alexander
January 22, 2026
"Really easy to follow"
Journey times were spot on. Even with the change at Leeds, no stress. It showed me where to go, which platform, when to leave. Just made the whole thing feel a lot easier.
0
Reply
Gloria_heishman88
January 19, 2026
"Easy enough and the discount worked"
I used a promo code when booking and it went through without any hassle, which isn’t always the case with these things. It only saved me a few quid, so it’s not something I’d rave about if you’re expecting a massive discount, but for a quick booking it was simple and did the job. Happy overall.
0
Reply
leroy_Sheppard97
January 07, 2026
"Quick and hassle-free refund"
I was relieved by how fast the refund came through. It saved me from having to follow up or worry about the money being stuck for days. Super practical and easy experience overall.
0
Reply
Have a question about Trainline?
Log in to ask your Trainline question!
Customer Reviews
Ask a Question
